Accessibility

Home > Who We Are > Accessibility

Accessibility for Ontarians with Disabilities Act, 2005

Accessibility Standards for Customer Service,
Ontario Regulation 429/07

The customer service standard is a mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standard requires that Community Living Campbellford/Brighton’s policies, practices and procedures be guided by principles of dignity, independence and equality of opportunity. The training helps improve service delivery to people with disabilities who come from diverse backgrounds.

A disability is considered as “a condition which may restrict a person’s mental, sensory or mobility functions to undertake or perform a task in the same way as a person who does not have a disability. (Including, but not limited to arthritis, asthma, communication disabilities, diabetes, developmental disabilities, hearing loss, heart disease, intellectual disabilities, learning disabilities, low vision, mental health conditions, migraine, multiple sclerosis or being Deaf.”

Disruption Notice

Disruption Notice for 2023 –  Please see home page of our website and click on button Click here for the latest CLCB COVID updates.

• The Community Living Campbellford/Brighton 65 Bridge Street East, Campbellford, ON Location, including the Campbellford Community Resource Centre will be closed on the following 2023 Statutory Holidays:
  • • New Year’s Day & Holiday Shut Down
    • Family Day – Monday February 20
    • Good Friday – Friday April 7
    • Easter Monday – Monday April 10
    • Victoria Day – Monday May 22
    • Canada Day – Friday July 1
    • Civic Holiday – Monday August 7
    • Labour Day – Monday September 4
    • Thanksgiving Day – Monday October 9
    • Christmas Day – Monday December 25
    • Boxing Day – Tuesday December 26
    • Holiday Shut Down – Friday December 22 end of day until January 2, 2024

HR-30 Accessibility Customer Service Policy

Accessibility Plan

To access a copy of CLCB’s Accessibility Plan, please contact Leslie Steeves at 705-653-1821 Ext. 212 or email lsteeves@inclusionnorthumberland.ca

Status Report of the Accessibility Plan

Currently there is no status report of the Accessibility Plan as it was updated December 20, 2012.

Community Living Campbellford/Brighton is pleased to provide information in accessible formats or with appropriate communication support upon request. For more information please contact Leslie Steeves at 705-653-1821 Ext. 212 or email at lsteeves@inclusionnorthumberland.ca

References to Accessibility

Accessibility for Ontarians with Disabilities Act, 2005 – https://www.ontario.ca/laws/regulation/r11191

Ontario Regulation 429/07 Accessibility Standards for Customer Service – https://www.ontario.ca/laws/regulation/070429

Accessibility Feedback Form

Community Living Campbellford/Brighton (hereafter referred to as CLC/B) values all of our customers and strives to meet everyone’s needs. We are committed to providing quality goods and services that are accessible to all persons that we serve. Your feedback is important in helping us improve accessible services at CLC/B. Please take a moment to complete this feedback form and let us know how we are doing as an Organization.

For further comments or questions please contact:
Leslie Steeves, Director of Human Resources
E-mail: lsteeves@inclusionnorthumberland.ca
Telephone: 705.653.1821 ext. 212
Mail: 65 Bridge Street East, P.O. Box 1360, Campbellford, Ontario K0L 1L0