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Accessibility for Ontarians with Disabilities Act, 2005

Accessibility Standards for Customer Service,
Ontario Regulation 429/07

The customer service standard is a mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standard requires that Community Living Campbellford/Brighton’s policies, practices and procedures be guided by principles of dignity, independence and equality of opportunity. The training helps improve service delivery to people with disabilities who come from diverse backgrounds.

A disability is considered as “a condition which may restrict a person’s mental, sensory or mobility functions to undertake or perform a task in the same way as a person who does not have a disability. (Including, but not limited to arthritis, asthma, communication disabilities, diabetes, developmental disabilities, hearing loss, heart disease, intellectual disabilities, learning disabilities, low vision, mental health conditions, migraine, multiple sclerosis or being Deaf.”

Disruption Notice

Disruption Notice for 2023 –  Please see home page of our website and click on button Click here for the latest CLCB COVID updates.

  • The Community Living Campbellford/Brighton 65 Bridge Street East, Campbellford, ON Location, including the Campbellford Community Resource Centre will be closed on the following 2023 Statutory Holidays:
      • New Year’s Day & Holiday Shut Down
      • Family Day – Monday February 20
      • Good Friday – Friday April 7
      • Easter Monday – Monday April 10
      • Victoria Day – Monday May 22
      • Canada Day – Friday July 1
      • Civic Holiday – Monday August 7
      • Labour Day – Monday September 4
      • Thanksgiving Day – Monday October 9
      • Christmas Day – Monday December 25
      • Boxing Day – Tuesday December 26
      • Holiday Shut Down – Friday December 22 end of day until January 2, 2024

HR-30 Accessibility Customer Service Policy

HR30 Accessibility Customer Service Policy

Accessibility Plan

To access a copy of CLCB’s Accessibility Plan, please contact Leslie Steeves at 705-653-1821 Ext. 212 or email

Status Report of the Accessibility Plan

Currently there is no status report of the Accessibility Plan as it was updated December 20, 2012.

Community Living Campbellford/Brighton is pleased to provide information in accessible formats or with appropriate communication support upon request. For more information please contact Leslie Steeves at 705-653-1821 Ext. 212 or email at

References to Accessibility

Accessibility for Ontarians with Disabilities Act, 2005 –

Ontario Regulation 429/07 Accessibility Standards for Customer Service –

Accessibility Feedback Form

Community Living Campbellford/Brighton (hereafter referred to as CLC/B) values all of our customers and strives to meet everyone’s needs. We are committed to providing quality goods and services that are accessible to all persons that we serve. Your feedback is important in helping us improve accessible services at CLC/B. Please take a moment to complete this feedback form and let us know how we are doing as an Organization.

    Date of Visit

    Time of Visit

    Did we respond to your customer service needs today?


    If no, please explain:

    Was our customer service provided to you in an accessible manner?


    If no, please explain:

    Did you have any problems accessing our goods or services?


    If yes, please explain:

    Please add any other comments or suggestions you may have:

    Optional Information:

    (Complete only if you wish to be contacted) All personal information is collected pursuant to Ontario Regulation 429/07, the Accessibility Standards for Customer Service and will be use strictly for the purpose of responding to your feedback.

    Full Name



    Your Email

    Would you like to be contacted by the Director of Human Resources at CLC/B?


    How would you like to be contacted?


    Thank you for your feedback.

    For further comments or questions please contact:
    Leslie Steeves, Director of Human Resources
    Telephone: 705.653.1821 ext. 212
    Mail: 65 Bridge Street East, P.O. Box 1360, Campbellford, Ontario K0L 1L0

    Help inspire new possibilities and make a difference today.

    Tel: 705-653-1821
    Toll-free: 1-866-528-0825
    Fax: 705-653-5738

    Inclusion Northumberland
    65 Bridge St, E.
    P.O. Box 1360
    Campbellford ON K0K 1L0

    Get In Touch

    Use the form below or email