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Accessibility Standards for Customer Service, Ontario Regulation 429/07

You’ve come to the right place.

The customer service standard is a mandated under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The standard requires that Inclusion Northumberland’s policies, practices and procedures be guided by principles of dignity, independence and equality of opportunity.  The training helps improve service delivery to people with disabilities who come from diverse backgrounds.A disability is considered as “a condition which may restrict a person’s mental, sensory or mobility functions to undertake or perform a task in the same way as a person who does not have a disability. (Including, but not limited to arthritis, asthma, communication disabilities, diabetes, developmental disabilities, hearing loss, heart disease, intellectual disabilities, learning disabilities, low vision, mental health conditions, migraine, multiple sclerosis or being Deaf.”

Disruption Notice

Currently, there are no disruption notices for Inclusion Northumberland, our services are operating as normal, and our office is open Monday to Friday from 8:30am – 4:30pm.

Disruption Notice for 2024

Our Inclusion Northumberland 65 Bridge Street East, Campbellford, ON Main Office location, including our Campbellford Community Resource Centre will be closed on 2023-24 Statutory Holidays.

January 1, New Year’s Day

February 19, Family Day

March 29, Good Friday

April 1, Easter Monday

May 20, Victoria Day

July 1, Canada Day

August 5, Civic Holiday

September 2, Labour Day

October 14, Thanksgiving

December 25, Christmas Day

December 26, Boxing Day

Accessibility Plan

To access a copy of Inclusion Northumberland’s Accessibility Plan, please contact Leslie Steeves at 705-653-1821 Ext. 212 or email

HR-30 Accessibility Customer Service Policy

Status Report of the Accessibility Plan

Currently there is no status report of the Accessibility Plan as it was updated January 2014.

Inclusion Northumberland is pleased to provide information in  accessible formats or with appropriate communication support upon request.  For more information please contact Leslie Steeves at 705-653-1821 Ext. 212 or email at

References to Accessibility:

Accessibility for Ontarians with Disabilities Act, 2005:

Ontario Regulation 429/07 Accessibility  Standards for Customer Service:

More Information?

Please visit our contact page and fill out our form for any additional questions.